Currently, all furniture orders placed online can be picked up at Tin Star Furniture in Denison, Texas. If you would like a shipping quote to have furniture shipped to your location, please click here to complete our Inquiry Form and someone will get back to you with a quote.

WHITE GLOVE DELIVERY
White Glove Delivery is a specific delivery option available on all orders. When ordered, we will ship the furniture to a furniture delivery specialist in your area. They will then contact you to schedule a time and date for delivery. They will send out uniformed delivery people, carefully unpack your merchandise and assemble it in the room of your choice. They then haul away all packaging. White Glove Service must be ordered prior to the shipment of your furniture.

CURB SIDE DELIVERY
Unless otherwise specified, all shipments are shipped via common carrier and arrive for a curb side delivery. The carrier will call you to schedule a time and date for delivery. The trucking company will use a liftgate or assist you in bringing the merchandise off the truck. They are not allowed into the home and generally there is only one driver and he will not have dollies or tools necessary to move furniture. For curb side deliveries, please make all necessary arrangements to take possession of the furniture at the truck.

IN HOME SERVICE
Two or more uniformed men will deliver merchandise and place it in the room of your choice. It is then your responsibility to unpack, assemble the furniture if any is needed, and the disposal of all packaging.( For additional services please refer to white glove service ).

DELIVERY TIME
Although, most items are in stock, it does not mean they can ship within 48 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to get your beautiful furniture, but we feel protecting your investment is just as important. Many items are delivered within 14 days but please allow up to 4-6 weeks on some items. Your credit card is NOT charged (unless paid via Paypal or some check cards) until the merchandise is ready for carrier pick up.

PREPARATION OF MERCHANDISE TO PREVENT DAMAGE
All merchandise is inspected prior to shipping, everything is corner protected, put in boxes, placed on shipping pallets and shrink wrapped. We also have special handling agreements with all carriers we use.

WHAT SHOULD I EXPECT FROM THE FREIGHT COMPANY UPON ARRIVAL?
On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items. Also, we do offer white glove service with inside set up and packing removal at an additional cost, please inquire. Please note: unless you purchase white glove service some assembly may be required. Level of assembly will vary based on merchandise.

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?
If you have purchased the supplemental shipping insurance from Tin Star Furniture, you may contact our customer service department and file a damage claim. All claims must be filed with pictures to our customer service department within 3 days of the receipt of your order. Tin Star Furniture Reserves The Right to repair or replace any piece of furniture. The decision to repair or replace will be at the discretion of Tin Star Furniture. It will be at the discretion of Tin Star Furniture to have a professional furniture medic inspect the items to determine if the items will be repaired or replaced. If Tin Star Furniture determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality. If you notice a manufacturing defect, it is important for you to promptly notify Tin Star Furniture. Please be sure you carefully inspect all items within 3 DAYS of the receipt of your order. If the customer decides not to allow Tin Star Furniture to repair or replace the items within 14 days of delivery, you may do so under our standard return policy. If customer chooses to return the items, you will still be liable for ALL shipping costs + 10% restocking fee. In this instance return will fall under the terms of our standard return policy including all shipping costs. After 14 days of delivery, it will be up to the sole discretion of Tin Star Furniture to repair or replace the items, no returns will be accepted.

 
We charge a $5 fee for any cancelled orders after the order has been processed.

 
Sales tax of 8.25% is charged at time of checkout for Texas residents only.

 
We accept VISA, Mastercard, Cash, Checks, and Money Orders. Orders can be placed at our Store, online, or by phone at 903-464-9000 or 903-814-0471.

 
Tin Star Furniture is proud to offer one of the most flexible return policies in the industry. We offer a 14 day return guarantee. If you get your furniture and do not like the color, quality or if it was just not what you were expecting, you may return it for a refund (less 10% restocking fee and shipping costs). Returns will be accepted only if you notify us within 14 days of your items being delivered. A refund will be equal to the price of your order less 10% restocking fee and all actual shipping charges incurred to get the items to you and back to our warehouse. You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return. Returns will only be accepted and credits issued if the order is in new condition with no damage and in the original packaging when it arrives back at our warehouses. If an order is refused with no damage or without an authorization number, you will be charged 10% restocking fee + all shipping costs we incur to get the items to and from your shipping address.
Return Policies do not apply to: clearance items, special orders, custom orders.

 
This is our agreement with you concerning your purchase of household furnishings from us. This agreement cannot be changed except by a written agreement signed by you and us.

• REFUND POLICY. You may receive a total of any monies for furnishings only if you cancel the sale prior to shipping. If you change your purchase, we will credit your charge account. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale prior to shipment, only 85% of the purchase price will be refunded to you less any shipping charges incurred by us.
• At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price.
• You must make any change of the delivery address or change in the order either in person or by telephone and the change will be binding only if we confirm the change before delivery. Changes may delay delivery date.
• Merchandise sold AS IS will not be eligible for exchange, allowance, refund or service. All AS IS sales are FINAL. Merchandise sold "AS IS" is sold without any express or implied warranties of any type.
• Merchandise is delivered in factory-packed cartons for assembly by purchaser.
• We retain the furnishings until delivered to you and paid for in full.
• Prices for merchandise shown online are only valid for delivery in the continental United States and do not include shipping and handling unless specifically stated on that particular listing.

This warranty does not cover:

• Wear, fading or shrinkage of fabric.
• Damage due to misuse, abuse or accidents.
• Damage or discoloration caused by sunlight or artificial lighting sources.
• Variation of the color or graining of wood or wood products.
• Ridges or rough areas in marble or variations in its color or graining.
• The natural variations in graining and color of leather.
• Furnishings that have been altered by the purchaser.

 
We keep all customer information confidential and do not share any information with any outside parties under any circumstances.

 
All original contents of this website, including but not limited to words, images and sounds, are © 2007 Tin Star Furniture. All rights reserved. You may not reproduce, copy, download, or distribute any content of this website without first obtaining Tin Star Furniture's express written authorization unless otherwise authorized by law.